Customer Success Specialist

AI is rewriting how enterprises run. Payflows is the platform making it happen. The world’s largest companies are held back by complexity — disconnected systems, slow approvals, and manual workflows across Finance, Procurement, and Operations. Payflows is building the agentic platform for enterprise finance team — where AI agents handle the repetitive work so every process, person, and system so work just flows. Approvals route automatically, payments execute intelligently, and leaders gain real-time visibility into how, when, and why payments are made. In a world where speed, control, and intelligence define competitive advantage, Payflows enables global enterprises to operate with precision — powered by AI. One intelligent platform, endless possibilities. The Role You’ll be part of the team ensuring our customers get maximum value from Payflows — driving adoption, satisfaction, and long-term success. As a Customer Success Specialist , you’ll support strategic accounts, strengthen relationships, and help identify growth opportunities. You’ll learn from experienced CSMs, gain exposure to enterprise clients, and develop into a trusted partner for our customers. This is a career-launching role for someone who’s ambitious, structured, and eager to learn how world-class customer success is done. Your Mission Drive Adoption • Guide users through best practices and help them unlock the full potential of Payflows. • Support onboarding and ongoing enablement efforts to ensure customers succeed. Build Relationships • Engage with customer teams regularly, providing proactive support and ensuring satisfaction. • Be the first point of contact for daily questions, feedback, and feature requests. Support Retention and Growth • Collaborate with CSMs to identify opportunities for upsell or deeper adoption. • Track account health and surface insights that help customers see measurable ROI. Collaborate Internally • Partner with Product, Implementation, and Growth teams to ensure feedback loops are tight and customer needs are met. • Contribute to playbooks and best practices that help scale success across the organisation. Learn and Grow Fast • Build deep product knowledge and SaaS success fundamentals. • Develop the skills to progress into a full Customer Success Manager role. Who You Are • You’re a recent graduate or have 1–2 years of experience in SaaS, consulting, or customer-facing roles. • You’re structured, analytical, and curious — always asking “how can we make this better?” • You’re a natural communicator who builds rapport easily and communicates clearly. • You’re eager to work directly with customers and make an immediate impact. • You’re passionate about the intersection of finance, technology, and AI , and you want to help shape how enterprises work. • You’re proactive, reliable, and thrive in fast-paced environments where ownership comes early. • You’re fluent in English (French is a plus). Your Skills • Strong academic foundation in business, economics, finance, or engineering. • Excellent communication and presentation skills — confident in customer-facing interactions. • Organised and process-driven — you love creating structure and clarity. • Comfortable with tools like Notion, HubSpot, and Excel, and quick to learn new ones. • Strong sense of accountability — you take ownership and deliver results. • A fast learner with a passion for building strong relationships and understanding customer needs. Our Non-Negotiables Resilience — We’re on a multi-decade mission to reinvent enterprise finance. You embrace challenges, adapt fast, and learn through adversity. Hunger — You push yourself to grow every day, raising the bar for yourself and those around you. Trustworthiness — You take ownership, communicate openly, and get it done with integrity and consistency. This isn’t a customer support job. It’s a launchpad for the next generation of Customer Success leaders. If you’re hungry to learn, build relationships, and make an impact from day one — welcome to Payflows. Find more English Speaking Jobs in France on Arbeitnow